UPDATES: COVID-19 Delays-Last Updated April 15th
April 15th Update:
Expect to see delays on your package from anywhere between 2 to 6 Weeks. This included resends.
Due to the rising cases of Covid-19 sweeping across North America, it is safe to say that delays will happen. We have not seen many delays with our customers yet, but with the rising amount of packages from around the world and lowering postal workers, we have made the decision to let you all know about the almost inevitable delays. If you ordered within the last 24 hours you can cancel your order (See below FAQ on Cancellations) but after the 24 hours, your order will have been processed in our system and packaged. We cannot and will not refund an order if your product has been paid and packaged by us.
Expect to see delays on your package from anywhere between 2 to 6 Weeks. The delays also include resends.
Due to the rising cases of COVID-19 sweeping across North America, it is safe to say that delays will happen. We have not seen many delays with our customers yet. Still, with the increasing amount of packages from around the world and lowering postal workers, we have decided to let you all know about the almost inevitable delays. If you ordered within the last 48 hours, you could cancel your order, but after 48 hours, your order will move to forward for processing, or you will receive communication from our order fulfillment department.
Orders placed outside of the USA will see small delays in delivery time. These delays may increase as time goes on, only time will tell right now. US Postage is still regular but subject to change. Check back for more updates.
Coronavirus and shipping delays
With the rapid spread of COVID-19, all areas of business and workspace are affected. Framboise Fashions is no exception to this. We are taking the necessary precautions to help stop the spread of this deadly virus by allowing our staff to stay home and self-quarantine.
Although a small amount of staff is still working, this means packages could potentially see delays. We ask that you remain patient amongst this global crisis and do not worry. Your parcels will reach you. If not within our standard 15-20 business day time frame, it will shortly after.
Things may get worse, or they may get better. If USPS or other postal services we use decide to shut down, please understand that if your packages were already paid for by us to ship, you would not be receiving a refund until the package has been received and sent back to us.
As we learn more, we will update this post. Please stay safe and healthy.